Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
In addition, purchased items can only be returned at the place of purchase. For returns of items purchased in stores, please contact the respective stores. Likewise, we do not accept returns of items purchased on our website in stores.
Returns and exchanges must be initiated within 7 days of receiving your order and items must be received by ACE within 30 days from the date of purchase, barring any customs-related delays for returns from outside Japan.
All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
No returns or exchanges for discounted items are accepted.
Returns that do not meet the above requirements will not be accepted.
If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via store credit back, we won't deduct the original shipping costs. However, we reserve the right to not issue store credit for cancellations of items prior to shipment.
How to Return/Exchange